Refund policy

We accept returns of unopened items in their original packaging within 14 days of receipt. To be eligible for a return, the item must be unopened, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@ayucacao.dk. Return items should be sent to: Tilst Bypark 6, 8381 Tilst. If your return is approved, we'll send you a return label along with instructions on how to send your package. Items sent back without prior approval will not be accepted.

Damages and issues — Please inspect your order upon receipt and contact us immediately at info@ayucacao.dk if the item is defective, damaged, or incorrect, so we can resolve the issue as quickly as possible.

Exceptions — As our cacao is a food product, we unfortunately cannot accept returns once the seal has been broken. Please contact us if you have any questions or concerns about your order.

Exchanges — If you receive a damaged or defective item, we will of course send a new one as quickly as possible. Simply contact us at info@ayucacao.dk and we'll find a solution.

European Union 14-day cooling-off period — Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unopened, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds — We will notify you once we've received and inspected your return. If approved, you'll receive a refund via your original payment method within 5-7 business days. Please remember it may take additional time for your bank to process the amount. If more than 10 business days have passed since we approved your return, please contact us at info@ayucacao.dk.